It was this that was causing the 'ERF' "Error retrieving frame **** at time **:**:**:** from the file." Hope you manage to resolve your situation.Īnother thing is, if you find more than one MXF file being imported into premiere pro cc 2019 (individual take) once it copies into the desktop/location folder import only the first in the sequence into Premiere as the others will contaminate the project but don't worry all the footage is within the first MXF file (Check it and see.) I wonder if anyone else has been having this issue as until as of yesterday I had never heard of it and there was nothing showing when I searched for a solution relating to "Error retrieving frame **** at time **:**:**:** from the file". What file format are you working with? (Is it. If anyone knows a better way please let me know. I know it's awkward but for me, it was the only way I could get it to work. In 'Canons, MXF Utility' along the top panoramic media viewer I think each Icon is a separate take and this was how I was importing them. My solution was to re-download Canon's MXF Utility install it and then run it from there so as to export each Take independently into a sequence of folders for each, then to import them into Premiere Pro CC 2019 (keeping each take sequence separately as otherwise mixing them all I was getting the same 'ERF' errors. I will look further to see if all previous projects have this problem or if it is only isolated to new ones (projects)? I do know that on more than a few occasions GPU's do cause issues but I was sure that here it wasn't the case.Īnother strange thing is that previous projects with the MXF incorporated seemed to work up until a few days ago but when I opened one up earlier it also started spewing out the dreaded 'ERF' error (Error Retrieving Frame) and it's not funny as when you try to export the file the errors pop up every 2-5 seconds.
I never had the problem before CC 2019 as everything worked hunky-dory up until then, Adobe was pushing that it was my graphics card (Geforce GTX 970 4gb) but I just couldn't accept this explanation as it was working great up until a few days ago. I did manage to isolate and resolve what was causing my issues, it was the '.MXF' format when importing into premiere pro cc 2019. Last night I spent many hours going through all Adobes solutions, I had tried most of them already before contacting them, still, I aimed to please and went through them all again - sadly, to no avail Sorry to hear you are having the same ERF problems as I was.
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